Role Overview
As the Lead Detailer at Simple Details, you will leverage your comprehensive detailing expertise—from foundational wash and touch-ups through advanced paint correction and ceramic coating—to lead and elevate the performance of the detailing department. You will be responsible for managing day-to-day operations of the detailing department, overseeing quality control, and driving continuous improvement in service delivery.
This leadership role requires a proven track record of excellence in automotive detailing combined with strong supervisory, training, and mentoring capabilities. You will serve as the key link between management and the detailing team, ensuring adherence to SOPs, upholding Simple Details' high standards, and fostering a culture of accountability, skill development, and teamwork.
Core Responsibilities
Department Leadership & Operations Management
- Lead and manage all daily activities of the detailing department, ensuring smooth workflow and adherence to schedules.
- Implement, monitor, and enforce SOP compliance across all detailing levels (Detailer I, II, III).
- Evaluate and maintain inventory, supplies, and equipment readiness in collaboration with supervisors.
Quality Control & Assurance
- Conduct regular inspections and final quality audits on all vehicles before client handoff, maintaining a high pass rate.
- Address and resolve any quality-related issues promptly, implementing corrective actions and coaching as needed.
- Maintain detailed documentation of quality metrics and improvement initiatives.
Training & Development
- Lead onboarding and ongoing training programs for new and existing detailers to build technical proficiency and adherence to standards.
- Mentor team members, provide performance feedback, and identify growth and skill development opportunities.
- Facilitate team meetings focused on process improvement, safety, client service, and operational excellence.
Team Collaboration & Communication
- Act as the primary departmental liaison to operations management, PPF installers, and other internal teams.
- Foster a positive, high-performance team culture aligned with Simple Details' core values.
- Ensure effective communication flow for daily priorities, feedback, and escalations.
Technology & Systems
- Oversee proper use of systems for job tracking, documentation, and photo uploads.
- Ensure all team members maintain timely and accurate digital records of work performed.
Safety & Compliance
- Enforce all safety protocols and company policies in detailing operations.
- Champion a clean, organized, and hazard-free work environment.
Expected Results
- Department Quality Score: Maintain 95%+ vehicle pass rate on final quality inspections without rework.
- SOP Compliance: Achieve 100% adherence to all detailing, wash, correction, and coating procedures.
- Efficiency: Meet or exceed departmental job completion time standards without compromising quality.
- Training Completion: Ensure all team members complete required training milestones on schedule.
- Team Retention & Engagement: Maintain high retention with positive team feedback and low absenteeism.
- Inventory Accuracy: Timely identification and reporting of supply needs, minimizing shortages or delays.
- Customer Satisfaction: Contribute to strong positive customer feedback related to detailing quality.
- Safety Record: Zero workplace accidents or safety violations in the department.
Requirements
Experience & Qualifications
- Minimum 2+ years professional experience encompassing all levels of automotive detailing (Detailer I, II, and III).
- Demonstrated leadership or supervisory experience in a high-volume, high-standard automotive detailing environment.
- Mastery of advanced paint correction techniques, ceramic coatings, and comprehensive vehicle prep.
- Strong organizational skills and ability to manage multiple priorities.
- Valid Driver's License and clean driving record.
Soft Skills & Cultural Fit
- Exceptional leadership presence with the ability to inspire and develop a team.
- High accountability, integrity, and commitment to craftsmanship.
- Excellent communication and conflict resolution abilities.
- Proactive problem solver with a continuous improvement mindset.
- Collaborative team player who aligns with Simple Details' core values.
Ideal Candidate Profile
- Passionate about automotive detailing with a commitment to elite quality and client satisfaction.
- Experienced leader who thrives on coaching, mentoring, and uplifting others to achieve excellence.
- Organized and detail-driven manager who maintains operational flow without sacrificing standards.
- Effective communicator and motivator, fostering a culture of respect, growth, and accountability.
- Dedicated to safety and operational best practices.
Why Join Simple Details?
- Leadership Opportunity: Shape the success of a skilled detailing team within a reputable and growing automotive care studio.
- High-Quality Work Environment: Work on premier vehicles using top-tier tools in a clean, professional studio.
- Professional Growth: Benefit from ongoing leadership development and a clearly defined career path.
- Positive Culture: Join a values-driven company that acknowledges and rewards dedication and results.
- Impactful Role: Play a key role in delivering unmatched client experiences and raising industry standards.
If you are a seasoned detailing professional with leadership experience and a passion for excellence, Simple Details invites you to lead our detailing department. Apply today to make a difference and grow your career with us.
